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Professional and dependable aftercare

Support Assurance

Adding a support package to a dictation system will help to resolve issues quickly and keeps your system running at an optimum level. Our Support Assurance package goes beyond our standard technical support, providing a single user with almost anything they may need for a full year; including software/hardware installation, configuration, or training. A friendly Technician will be available to assist at a time that suits you.**

Personal, Secure and Tailored for you...

In the event of a catastrophic IT failure (e.g. server failure), Support Assurance will provide a technician to remotely reinstall and reconfigure your dictation system or assist IT where possible.

Service Remote
Telephone Support answered within 3 rings
Targeted 4-hour email response time
Remote assistance session available
Direct contact via telephone or email with 2nd Level Support
Software Updates*
Ad-hoc configuration
Disaster Recovery Assistance

*Price per user (Ex VAT). Excludes enterprise solutions and virtual environments (Olympus Workgroup Mode). 
Software Updates apply for the life of the product, upgrades may be subject to additional costs.
**Within Business Hours

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