COVID-19 Update: Uninterrupted support - We're here to help!
- Category: Support
- Thursday, 19 December 2019
Adding a support package to a dictation system will help to resolve issues quickly and keeps your system running at an optimum level. Our Support Assurance package goes beyond our standard technical support, providing a single user with almost anything they may need for a full year; including software/hardware installation, configuration, or training. A friendly Technician will be available to assist at a time that suits you.**
Personal, Secure and Tailored for you...
In the event of a catastrophic IT failure (e.g. server failure), Support Assurance will provide a technician to remotely reinstall and reconfigure your dictation system or assist IT where possible.
| Service | Remote |
| Telephone Support answered within 3 rings | ✔ |
| Targeted 4-hour email response time | ✔ |
| Remote assistance session available | ✔ |
| Direct contact via telephone or email with 2nd Level Support | ✔ |
| Software Updates* | ✔ |
| Ad-hoc configuration | ✔ |
| Disaster Recovery Assistance | ✔ |
| £149* |
*Price per user (Ex VAT). Excludes enterprise solutions and virtual environments (Olympus Workgroup Mode). Software Updates apply for the life of the product, upgrades may be subject to additional costs.
**Within Business Hours
- Category: Support
- Thursday, 19 December 2019
OPDSUPPORT provides FREE technical support for customers located in Europe, Middle East or Africa in English, for supported Olympus Professional Voice Products. Call us now: 0345 521 8588
| Service | Remote |
| Telephone Support answered within 3 rings | ✔ |
| Targeted 4-hour email response time | ✔ |
| Remote assistance session available | ✔ |
| Cases routed to 2nd or 3rd level support | ✔ |
| FREE* |
*For supported products and regions only. Does not include Software Installations, Configuration or Product Training. Looking for someone to do it for you, see our One to One services for more information.
