Adding a support package to a dictation system will help to resolve issues quickly and keeps your system running at an optimum level. Our Support Assurance package goes beyond our standard technical support, providing a single user with almost anything they may need for a full year; including software/hardware installation, configuration, or training. A friendly Technician will be available to assist at a time that suits you.**
Personal, Secure and Tailored for you...
In the event of a catastrophic IT failure (e.g. server failure), Support Assurance will provide a technician to remotely reinstall and reconfigure your dictation system or assist IT where possible.
| Service | Remote |
| Telephone Support answered within 3 rings | ✔ |
| Targeted 4-hour email response time | ✔ |
| Remote assistance session available | ✔ |
| Direct contact via telephone or email with 2nd Level Support | ✔ |
| Software Updates* | ✔ |
| Ad-hoc configuration | ✔ |
| Disaster Recovery Assistance | ✔ |
| £149* |
*Price per user (Ex VAT). Excludes enterprise solutions and virtual environments (Olympus Workgroup Mode). Software Updates apply for the life of the product, upgrades may be subject to additional costs.
**Within Business Hours
