COVID-19 Update: Uninterrupted support - We're here to help!
Our Year in Review
- Details
- Published: 01 December 2020
Throughout 2020 OPDSupport has continued to provide uninterrupted support to all of our customers.
We understand 2020 has been tough; where many companies have struggled to continue to provide "business as usual" support, OPDSupport has managed exactly that, business as usual and more.
Here's an insight on what we've achieved throughout the last year:
- 1000s of cases closed on average in just 10 minutes or less.
- All calls aimed to be answered within 4 rings by a trained Technician that knows the answer to your questions!
- Email enquiries answered within 24 hours - usually answered within 4 hours or less.
- Nearly 100 new articles created
- More than 1000 Social Media Posts
- Updated and Improved Support Portal
- Updated US Support Portal
- Introduction of Lingo
- Massive Website revamp
- Reworked Free Trial Page
- Created Products Section
- New info Banners for all pages
- Introduced Regional Support phone numbers at local rates
- Added Additional Language Support
We will continue to build and improve upon our existing systems and build new systems to continue to provide 'best in class' support.
- Looking to utilize the encryption and decryption of your dictations?
Our Encrypt and Decrypt guide guide - Do you need technical support? Contact us, our phone lines are open till 5pm
📞 0345 521 8588 - In one of our latest articles we shared the Voice Recognition Best Practices
Take a look at some of the hints we have on our site here:
https://t.co/LJ65mCfgiJ - Did you know we have a newsletter that will keep you up to date on important Olympus Dictation news? ✔
Go here to sign up:
👉 https://t.co/4MUgvjHBE6
And just so you know:
We won't spam you - we know how... - Did you know you can change the recording format on your NEW voice recorder???
We've got an easy guide for you to follow here:
https://t.co/6YGSnzEiP7 - Our product page is the perfect place to find out unique features of a device, as well as all the technical specifications for it.
It has all the resources you could need too!
Everything you need - in one place:
... - The RecMic II 🎤
In a new world where everything needs to be clean, the RecMic II smashes it! 💥
https://t.co/4JdMKaYLMS https://t.co/kCgXA8Qg7k - Need to contact us?
We have some country specific numbers that'll make it easier to get hold of us if you're from those countries.
Find that here:
https://t.co/uAkBDUTwAx - Let DSS Player Work for you!
Auto Download and Delete are powerful, yet simple options to enable in your software:
https://t.co/5DZPewStnc
https://t.co/XycPJkdERM - Are you still working from home? 🏡
During these difficult times we want to make it as easy as possible for you to work from home! ✅
Our site has plenty of resources that may be helpful to you! 📚
... - Working From Home?
During these difficult times we want to make it as easy as possible for you to work from home! ✅
Our site has plenty of resources that can help you.
Just go to:
👉 https://t.co/SzfUhpTOPN https://t.co/TcxoR7aTmv - Defined by our Heritage.
Read more about OM Digital Solutions here:
https://t.co/Sf7WWizx2d https://t.co/TkwZbjMOVH - Need to change who you're sending to through the dictation portal?
We've got you covered! Here's a guide on how to do that:
https://t.co/0tdzJplTZ2 - Do you need to work from home following the new Government guidelines?
Check out our working from how guide here:
https://t.co/fhJNR4bO4Y - PHONE LINES ARE OPEN!
Call us now on 0345 521 8588
https://t.co/Xs6nxs2SQJ https://t.co/9bG6L6IJQ8 - Happy Monday #MondayMorning
Our Lines are open and we're waiting for you!
If you've got an Olympus technical issue you can just call us, and we'll be able to help - ... And we're back!
We hope you had a fantastic Christmas Break.
If you need support our phone lines will be open from 8:30am
📞 0345 521 8588 - Happy New Year from OPDSupport to you!
We'll be back in the office on Monday 4th!
Drop us an email and we'll get back to you on Monday.
help@opdsupport.com https://t.co/JXpVBvv9X4 - Happy Boxing Day!
If you need support drop us an email and we'll get back to you when we return to the office on the 4th of January.
help@opdsupport.com https://t.co/wTc6Lg7ZKS - Merry Christmas from our family to yours! https://t.co/pTNBV8uWeW
- We're shut now until the new year, we'll be back on the 4th January at 8:30!
If you need support in the interim you can use our extensive Knowledgebase found here:
https://t.co/2Ds7ERr3Ph
Otherwise, leave us an email, and we'll reply... - It's Christmas Eve, which means it's the last day we are open before the new year.
Send us an email during the Christmas break and we'll get back to you on the 4th of January!
help@opdsupport.com
Otherwise, our knowledgebase may... - ICYMI: Here's our Christmas Closure Notice 2020
Our office will be closed during the Christmas and New Year holiday period from the 25th December 2020 and will re-open again on the 4th January 2021.
We wish you a Merry Christmas... - Are you working from home? 🏡🎄
Get up and running with the Olympus components with our one-size-fits-all Home Working guide!
Just go to:
👉 https://t.co/fhJNR4bO4Y
📞 0345 521 8588 https://t.co/SzfUhpTOPN https://t.co/2BPQMqme22 - Happy Monday, the phone lines are open are we're ready and waiting for you.
Call us now on 0345 521 8588. - It might be the end of the week, but we'll still be here for the best part of next week!
See you on Monday! - Looking to purchase an Olympus product? Or maybe you just want to know more about your own product?
We have a section for all the latest products for you to check out below:
https://t.co/6KkoNPwAap - Are you still working from home? 🏡
During these difficult times we want to make it as easy as possible for you to work from home! ✅
Our site has plenty of resources that may be helpful to you! 📚
... - If you've got a license key and need to find out what it is for; use our tool - like the thousands of other people that have!
https://t.co/VtnBz39hKf https://t.co/p0aKLkH1PG