Our Year in Review
- Details
- Published: 01 December 2020
Throughout 2020 OPDSupport has continued to provide uninterrupted support to all of our customers.
We understand 2020 has been tough; where many companies have struggled to continue to provide "business as usual" support, OPDSupport has managed exactly that, business as usual and more.
Here's an insight on what we've achieved throughout the last year:
- 1000s of cases closed on average in just 10 minutes or less.
- All calls aimed to be answered within 4 rings by a trained Technician that knows the answer to your questions!
- Email enquiries answered within 24 hours - usually answered within 4 hours or less.
- Nearly 100 new articles created
- More than 1000 Social Media Posts
- Updated and Improved Support Portal
- Updated US Support Portal
- Introduction of Lingo
- Massive Website revamp
- Reworked Free Trial Page
- Created Products Section
- New info Banners for all pages
- Introduced Regional Support phone numbers at local rates
- Added Additional Language Support
We will continue to build and improve upon our existing systems and build new systems to continue to provide 'best in class' support.
- The RecMic II 🎤
In a new world where everything needs to be clean, the RecMic II smashes it! 💥
https://t.co/4JdMKaYLMS https://t.co/Hs4wbZiWmX - Looking to download software?
We have a large library of supported software versions and firmware downloads 📚
Check it out:
https://t.co/l96mIhgSNd - #FeedbackFriday ✔
We recently received an awesome review from Penny and we just had to share it!
If we've worked with your recently, let us know your thoughts here:
https://t.co/1lK8s3cBUS
Check it out: https://t.co/bRWWrPP3Q9 - We're always looking to improve our website where we can.
We've recently been redesigning our home page, check it out:
https://t.co/SzfUhpTOPN https://t.co/v8RP95UZnz - OPDSupport Covid19 Update:
We're back in the office and back to full operations!
Whilst our main support service remained unaffected during the pandemic, we weren't able to access our offices every day. We're back now!
https://t.co/SzfUhpTOPN - ODMS R7 offers you the ability to quickly encrypt files - on the fly 🪁
If you need to send securely via email or file transfer, make sure to quickly and effortlessly encrypt your file 🔐
Check out the guide... - If you've contacted us in the past we're now able to offer you a state of the art Support Portal!
Meaning you can access and manage all of your cases from the comfort of your browser.
Contact us for more... - The OM Digital Solutions Development Team have been hard at work and are ready to release a Patch for ODMS R7.
The patch fixes an issue with Voice and Text Synchronization when using Dragon.
Read more and download the patch... - Looking for support with your products?
*Devices/microphones/foot controls requires supported software.
Check which devices and software are supported below:
https://t.co/81ng5ZQ7dD - Happy Monday! You made it through the weekend and it's back to work! #MondayFeeling #MondayMotivation
Our lines are open, and we're ready to take your call!
#TechSupport🛠
📞 0345 521 8588
📚 https://t.co/pBoXrDopuK
📧 help@opdsupport.com https://t.co/jVupAAPIL3 - Manufacturer support for FREE with your supported Olympus Products!
If you've got a question, query or looking to purchase something; maybe you just need clarification on something. Call us and speak to a HUMAN straight away 🙋♀️🙋♂️
📞 0345 521... - We recently updated our License Key Checker!
It's much easier now and a lot more intuitive. If you need to find out what your license key is for, check it out here:
https://t.co/VtnBz39hKf - In case you missed it:
OM Digital Solutions has updated the DS-9500 firmware, check it out here:
https://t.co/tt7b4W7qLP - ... And we're back!
You can call us now on 0345 521 8588! - It's bank holiday today, so our lines are currently closed.
We'll be back tomorrow at 8am!
If you need support check out our knowledgebase:
https://t.co/2Ds7ERr3Ph - Happy Easter! We'll be back on Tuesday!
If you need support email help@opdsupport.com and we'll get back to you on Tuesday!
Or check out our extensive knowledgebase here:
https://t.co/pBoXrDopuK - Are you still working from home? 🏡
During these difficult times we want to make it as easy as possible for you to work from home! ✅
Our site has plenty of resources that may be helpful to you! 📚
... - The Olympus Dictation App is as simple as downloading and being ready to send within minutes.
Do you need to quickly and securely send dictations all from your phone?
ODDS is the one for you. Check it out here:
https://t.co/SJQ4iZGgmj - Are you looking to: Change or Find License Key in the Registry?
No problem, check out our - @JohnMckillop9 Hi John,
The Olympus Dictation Portal is online, we've had no reports and have been able to login fine from several locations and accounts.
If it's not working please email us at help@opdsupport.com - What is the Digital Speech Standard?
It's something that many people use every day across the Dictation industry, but what exactly is it? Where did it come from?
All those questions and more have been answered here:
https://t.co/6ij9dnXoaX - The RecMic II has built-in keyboard modes that can make your devices powerful and useable in many different programs.
Check it out here:
https://t.co/rbPYZLXMHM - If you need support with Olympus Dictation then give us a call!
We're open till 5pm!
📞 0345 521 8588
📧 help@opdsupport.com
👉 https://t.co/H6HqoKFluS - @DishCentral Hi,
Please email help@opdsupport.com with all your details, and we can forward your enquiry onto the correct team. - Do you do a lot of dictation? Need to filter out dictations to sort through the files?
We've got a guide for how to use the powerful filter system inside ODMS R7, check it out:
https://t.co/Ux4dLGwKzT - @DishCentral Hi CJ, It looks like you're based in the US, and this isn't a device we support here, so you'll have the best luck contacting your Supplier for support with this device.
- Is your Olympus software not opening?
Not a problem!
It's usually a fairly easy fix, check out our guide for how to solve that here:
https://t.co/J0HkWnZ7st - The RecMic II 🎤
In a new world where everything needs to be clean, the RecMic II smashes it! 💥
https://t.co/4JdMKaYLMS https://t.co/vz0mNKoI2T - A new firmware update has been released for the DS-9500
Check out more information about it here:
https://t.co/tt7b4W7qLP