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This guide goes through how to troubleshoot the device recognition issues over Citrix.

Depending on what Citrix environment you are running the troubleshooting steps will differ. If you are not sure what Citrix environment it is, then you can check this by confirming the operating system that the users are connecting to. If its a server OS then its XenApp, if its a desktop OS then its XenDesktop.

First ensure that the device is recognised on the local PC first before troubleshooting recognition issues over Citrix as there could be a problem with the connection to the PC.

Ensure you are running the latest ODMS software, patch and Olympus Citrix client driver for XenApp as this will include fixes for device recognition.




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