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Knowledgebase

Step by step guides, videos tutorials and technical information

How to cancel an ODDS order

This article goes through how to cancel an ODDS order on the Olympus Dictation Portal. 

Customer

  • To cancel an order go to the Dashboard on the right and expand Cancel Order
  • It will display how many licenses you have ordered and click Cancel

Customer cancel order

  • Click OK to cancel the order

customer confirm cancel

  • Click OK to the success message. Now you and your dealer will receive an order cancellation notification email

Customer cancel success

Distributor/Dealer

  • To cancel an order select your customer and click on Cancel Order at the top.

cancel order

  • Click OK to cancel

Cancel order confirmation

  • Click OK to the success message. The customer and dealer will receive an order cancellation notification email.

cancel order success

  • You will also notice the customer account is no longer highlighted in red when an order has been cancelled

Customer account after cancel

 

 

 

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