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Knowledgebase

Step by step guides, videos tutorials and technical information

Play Button Greyed Out

If you are unable to play dictations because your play button is greyed out, follow the article below.

License exceeded maximum number of users

This article will document how to resolve the License exceeded maximum number of users error...

Can't see Dictation Tree

This article will document how you can reveal the Dictation Tree if it is hidden...

Software running slow

If the software is running progressively slow then please check the following below which may improve the performance.

Clearing a corrupt user profile

This article explains how to clear a corrupt user profile.

When loading the Olympus software you may get an error occur saying "The application will be terminated because the user profile is corrupt" then closes.

Alternatively the software may not open at all when you double click on the application.

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