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Error 1311 during the installation

When installing the software you may get the error message “Error 1311 Source file not found: [drive]:\[product name][product version]\ Verify that the file exists and that you can access it.”

The error normally occurs if you have downloaded the software but haven't extracted the folder.

  • Locate the software download which you should see a zip on the folder right click the folder and click Extract All...

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  • Click Extract to begin and when the process is complete it should open the extracted folder without the zip icon then you can install the software.

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