When installing the software you may get the error message “Error 1311 Source file not found: [drive]:\[product name][product version]\data1.cab. Verify that the file exists and that you can access it.”

The error normally occurs if you have downloaded the software but haven't extracted the folder.

  • Locate the software download which you should see a zip on the folder right click the folder and click Extract All...

error 1311 during the installation 1

  • Click Extract to begin and when the process is complete it should open the extracted folder without the zip icon then you can install the software.

error 1311 during the installation 2