How to cancel an ODDS order

This article goes through how to cancel an ODDS order on the Olympus Dictation Portal. 

Customer

  • To cancel an order go to the Dashboard on the right and expand Cancel Order
  • It will display how many licenses you have ordered and click Cancel

Customer cancel order

  • Click OK to cancel the order

customer confirm cancel

  • Click OK to the success message. Now you and your dealer will receive an order cancellation notification email

Customer cancel success

Distributor/Dealer

  • To cancel an order select your customer and click on Cancel Order at the top.

cancel order

  • Click OK to cancel

Cancel order confirmation

  • Click OK to the success message. The customer and dealer will receive an order cancellation notification email.

cancel order success

  • You will also notice the customer account is no longer highlighted in red when an order has been cancelled

Customer account after cancel

 

 

 

Copyright OM Digital Solutions. All Rights Reserved