I need support. What is available?

Experience technical support the way it should be; Professional, Efficient and Effective. 

Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.

• Full Software Support

• Hardware Protection

• Technical Updates

• Scheduled System Checks

• UK Based Support

Do you have a Service Level Agreement (SLA)?

Yes, we have two SLA's one for each level of support we provide. Read more...

• Standard Professional

• Platinum Support Assurance 

Tell me more about Platinum Support Assurance

What's included?

• Full UK based telephone and e-mail support with case management

• Remote assistance technologies

• Hardware support included

• Full access to our dedicated technical support website

• Subscription to technical news feed

• Status call from an engineer ensuring system health every 2 months.

• Automatic notification of software updates and access to pre-release versions

• Disaster Recovery assistance

• Migration assistance

• Direct Manufacturer support

What is not included?

• Accidental damage

• Lost / stolen product

• Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).

• Lost / forgotten Passwords / PIN's and License Keys

• The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will require a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.

• Data Recovery of lost damaged audio files.

• Onsite assistance

What are the payment options?

We accept:

• Debit / credit cards

• Cheques

• Bank transfer.

How do I order a service?

To request a service or if you would like further information from a member of our experienced team please Click here