I need support. What is available?
Experience technical support the way it should be; Professional, Efficient and Effective.
Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.
- Full Software Support
- Hardware Protection
- Technical Updates
- Scheduled System Checks
- UK Based Support
Do you have a Service Level Agreement (SLA)?
Yes, we have two SLA's one for each level of support we provide. Read more...
- Standard Professional
- Platinum Support Assurance
Tell me more about Platinum Support Assurance
- Full UK based telephone and e-mail support with case management
- Remote assistance technologies
- Hardware support included
- Full access to our dedicated technical support website
- Subscription to technical news feed
- Status call from an engineer ensuring system health every 2 months.
- Automatic notification of software updates and access to pre-release versions
- Disaster Recovery assistance
- Migration assistance
- Direct Manufacturer support
What is not included?
- Accidental damage
- Lost / stolen product
- Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).
- Lost / forgotten Passwords / PIN's and License Keys
- The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will require a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.
- Data Recovery of lost damaged audio files.
- Onsite assistance
What are the payment options?
- Debit / credit cards
- Bank transfer.
How do I order a service?
To request a service or if you would like further information from a member of our experienced team please Click here