We provide one of the fastest repair turnaround times in the industry. We offer a 2 working day repair service for all Professional products and a 5 working day repair service for all standard business range products.

Warranty Repairs: Olympus products are exceptionally reliable. We advise contacting us first to establish the fault. Often problems can be resolved with a software update or adjustment of the settings you use.

Out of Warranty Repairs: We offer a very competitive repair service to older products including DS-4000, DS-3000 and DS-660 etc. For detailed prices, please see our Repair Costs page.

Please Note. Accessories such as headsets, batteries and USB leads are considered non-serviceable items and in most cases, cannot be repaired. We are however, able to supply replacement components upon request. Any product(s) returned for a repair that are then later rejected by the customer will incur a cost of £15 (£12.50 + VAT) to be returned unrepaired.

Arranging the Repair

• Download, print and complete the relevant repair form below

 End User Repair Form

Dealer Repair Form (on behalf of end user)

Country level Repair Form

• Carefully package the faulty item(s). We recommend plenty of packaging, ideally within a box to prevent physical damage in transit. Please ensure you return the following items:
  • The faulty product
  • Completed repair form
  • Proof of purchase / copy of invoice (if applicable)
  • Payment (if applicable)

• Return product(s) to the address found on the repair form.

To avoid damage in transit we ask you to ensure the equipment is carefully packaged. We are unable to accept liability for articles that arrive in a damaged condition due to poor or inadequate packing. We also recommend you take out relevant insurance against loss/damage to your consignment.

Payments

Before any work is actioned, we will require payment for out of warranty products.

For account holders, we require a purchase order

For non-account holders, we accept a variety of payment methods. Please see our Payment Methods page.

Warranty Periods

What is not covered by warranty 

Accidental damage

Consumables

• Consumable outside their own warranty (e.g. Batteries, Headsets etc).

Lost / forgotten Passwords / PIN's and License Keys

• The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.

Data Recovery

• Data Recovery of lost damaged audio files.