Device Recognition Issue
If the device is not recognised by the PC or by DSS Player Pro, the issue can often be traced to drive letter assignment affecting the Windows operating system.
Typically within Windows Explorer you should find the following:
A: Floppy or not used
B: Not used
C: Local Disk
D: Disk Partition or Optical Drive (CD/DVD drive)
E: Optical Drive or not assigned
X: / Y: / Z: Mapped Network Drives.
Commonly, mapped network drive are assigned to low drive letters such as E: / F: / G: / H: etc. This causes the device not to be recognised. It is a fault with Microsoft Windows and affects Mass Storage Class devices such as camera's, memory sticks, PDA's and digital dictation devices.
Originally, there was only one solution to overcome this issue. Microsoft recommended moving the mapped drive letters to high drive letters such as X: / Y: and Z:
For many SME's this process was inconvenient but not impossible. For large organisations it was often out of the question. Despite this it was the only solution offered by Microsoft.
Upon release of Microsoft's release of SP3 for Windows XP, it is claimed that this issue has now been resolved.
To check if the computer has Windows XP SP3:
- Right click My Computer
- Select Properties
- Check the System Properties
If the System Properties do not display a Service Pack or display SP1 or SP2 the computer will need updating via Microsoft's update service.
- Select Start, All Programs, Windows Update
You should consult the organisations IT administrator before completing any system updates. In large organisations, this feature maybe disabled by Group Policy and will require completion by the administrator.
This issue is also described in the Microsoft knowledgebase article kb297694
Finished.
