Planning & Deployment
Olympus understand that different organisations have varying ICT resources. As a result, Olympus offer fully customisable deployment options.
We have categorised these into varying levels of involvement:
Deployment Options
- Basic remote deployment organised and managed by Olympus technicians and management team.
- Predefined installation packages with just the essential components installed
- Engineers remotely login to site for software deployment.
- Get me started guide submitted to IT administrator for distribution
- Completion report and sign off
- Full on-site deployment organised and managed by Olympus technicians and management team.
- System design submitted for client approval
- Hardware preprepared and shipped to client
- Engineer visits site on agreed date for software deployment and configuration
- Hardware handout with get me started guide
- Completion report and sign off
- Full remote deployment organised and managed by Olympus technicians and management team.
- System designed and submitted for client approval
- Hardware preprepared and shipped to client
- Engineers remotely login to site for software deployment and configuration
- Get me started guide submitted to IT administrator for distribution
- Completion report and sign off
- Assisted deployment working in partnership with your internal ICT team (subject to approval and consultation)
- System design guidance
- Hardware preprepared and shipped to client
- Priority telephone technical support
- On demand Remote Assistance
- Custom MSI packages
- Pre-designed repository folder structures
- Completion report and sign off
Prerequisites
Clients must have completed the following steps to have an installation performed by Olympus
- Olympus Prerequisites Check
- Technical Consultation
What does it cost?
The below example is based on one engineer per day:
Questions about our services?
Which service is right for me?
For any installation, configuration or just basic setup of a new system, select Installation & Configuration. Then simply choose which sector best describes you.
Small Business Services and Primary Care Services are designed for smaller organisations with basic requirements
Enterprise Services and Healthcare Services are designed for large organisations requiring detailed planning and central software management.
I need support. What is available?
Experience technical support the way it should be; Professional, Efficient and Effective.
Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.
- Full Software Support
- Hardware Protection
- Technical Updates
- Scheduled System Checks
- UK Based Support
Do you have a Service Level Agreement (SLA)?
Yes, We have two SLA's one for each level of support we provide. Read more...
- Standard Professional
- Platinum Support Assurance
Tell me more about Platinum Support Assurance
What's included?
- Full UK based telephone and e-mail support with case management
- Remote assistance technologies
- Hardware support included
- Full access to our dedicated technical support website
- Subscription to technical news feed
- Status call from an engineer ensuring system health every 2 months.
- Automatic notification of software updates and access to pre-release versions
- Disaster Recover assistance
- Migration assistance
- Direct Manufacturer support
What is not included?
- Accidental damage
- Lost / stolen product
- Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).
- Lost / forgotten Passwords / PIN's and License Keys
- The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.
- Data Recovery of lost damaged audio files.
- Onsite assistance
What does it cost?
- £50 / user / annum + VAT
What are the payment options?
We accept:
- Debit / credit cards
- Cheques
- Bank transfer.
How do I order a service?
Select "Request Service Now" from below.. We'll contact you to conduct a short system survey and talk you through the next steps. 
