Technical Consultation
Often overlooked, but fundamental to the reliability and ongoing use of the system.
Olympus offer a technical consultation to ascertain environmental compatibility, system requirements, specific features and assurance of system performance for today and tomorrow. Olympus offer two consultation options.
Free Remote Technical Consultation
For customers who already have a good, clear idea of what they need from a dictation system.
On-site Consultation
For clients who are planning a larger more complex system deployment, maybe with multiple geographic sites or remote workers, Olympus recommend an on-site consultation where your project managers and IT staff can plan a cost effective solution with an experienced Olympus systems planner.
Both services include
- Systems analysis and suitability report
- Draft system planning
- 30 day software trial
- 30 day hardware trial
- Technical documentation
What does it cost?
*Free consultation of up to one hour. Any additional remote consultation time required is charged at £99 per hour.
**On-site consultation fee subject to geographical location.
Questions about our services?
Which service is right for me?
For any installation, configuration or just basic setup of a new system, select Installation & Configuration. Then simply choose which sector best describes you.
Small Business Services and Primary Care Services are designed for smaller organisations with basic requirements
Enterprise Services and Healthcare Services are designed for large organisations requiring detailed planning and central software management.
I need support. What is available?
Experience technical support the way it should be; Professional, Efficient and Effective.
Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.
- Full Software Support
- Hardware Protection
- Technical Updates
- Scheduled System Checks
- UK Based Support
Do you have a Service Level Agreement (SLA)?
Yes, We have two SLA's one for each level of support we provide. Read more...
- Standard Professional
- Platinum Support Assurance
Tell me more about Platinum Support Assurance
What's included?
- Full UK based telephone and e-mail support with case management
- Remote assistance technologies
- Hardware support included
- Full access to our dedicated technical support website
- Subscription to technical news feed
- Status call from an engineer ensuring system health every 2 months.
- Automatic notification of software updates and access to pre-release versions
- Disaster Recover assistance
- Migration assistance
- Direct Manufacturer support
What is not included?
- Accidental damage
- Lost / stolen product
- Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).
- Lost / forgotten Passwords / PIN's and License Keys
- The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.
- Data Recovery of lost damaged audio files.
- Onsite assistance
What does it cost?
- £50 / user / annum + VAT
What are the payment options?
We accept:
- Debit / credit cards
- Cheques
- Bank transfer.
How do I order a service?
Select "Request Service Now" from below.. We'll contact you to conduct a short system survey and talk you through the next steps. 
