opdsupport.com

Which service is right for me?

For any installation, configuration or just basic setup of a new system, select Installation & Configuration. Then simply choose which sector best describes you.

 

Small Business Services and Primary Care Services are designed for smaller organisations with basic requirements

 

 

 

 

 

 

 

 

 

Enterprise Services and Healthcare Services are designed for large organisations requiring detailed planning and central software management.

 

 

 

 

 

 

 

 

I need support. What is available?

Experience technical support the way it should be; Professional, Efficient and Effective.

Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.

• Full Software Support

• Hardware Protection

• Technical Updates

• Scheduled System Checks

• UK Based Support

 

Do you have a Service Level Agreement (SLA)?

Yes, We have two SLA's one for each level of support we provide. Read more...

• Standard Professional

• Platinum Support Assurance 

Tell me more about Platinum Support Assurance

What's included?

• Full UK based telephone and e-mail support with case management

• Remote assistance technologies

• Hardware support included

• Full access to our dedicated technical support website

• Subscription to technical news feed

• Status call from an engineer ensuring system health every 2 months.

• Automatic notification of software updates and access to pre-release versions

• Disaster Recover assistance

• Migration assistance

• Direct Manufacturer support

What is not included?

• Accidental damage

• Lost / stolen product

• Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).

• Lost / forgotten Passwords / PIN's and License Keys

• The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.

• Data Recovery of lost damaged audio files.

• Onsite assistance

What does it cost?

• £50 / user / annum + VAT

What are the payment options?

We accept:

• Debit / credit cards

• Cheques

• Bank transfer.

How do I order a service?

Select "Request Service Now" from below.. We'll contact you to conduct a short system survey and talk you through the next steps.