Platinum Support Assurance
Annual support for Professional range products.
Experience technical support the way it should be;
Professional, Efficient and Effective.
Olympus Professional Dictation Systems are designed to evolve with your business. As time passes, and your business develops, strain is often put on your IT infrastructure. With rapid advancements in technology and the changing working practices, you can be assured that your dictation system remains reliable and stable to cope with these demands.
To protect your investment, Olympus offer a cost effective and dependable team of professionals to assist and maintain the system. Platinum Support Assurance covers all support incidents for hardware and software diagnosis, troubleshooting and issue isolation for Olympus professional products. Charged on a rolling annual basis, this Platinum Support Assurance package features:
Full UK based telephone and e-mail support with case management
Remote assistance technologies
Hardware support included
Subscription to technical news feed
Status call from an engineer ensuring system health every 2 months
Automatic notification of software updates and access to pre-release versions
Disaster recovery assistance
Migration assistance
Direct manufacturer support
Platinum Support Assurance covers an unlimited number of support incidents for hardware and software diagnosis, troubleshooting and issue isolation for Olympus professional products. PSA is charged per user on an annual basis.
Cover for just £4.17 / user / month
Prerequisites
Clients must have completed the following steps to qualify for ongoing annual support
- Technical Consultation and/or installation performed by Olympus
- Full Technical Evaluation
- No existing issues (refer to SLA for details)
- Olympus Volume License
Industry leading support for up to 4 years...
What do I do next?
Select "Request Service Now" from below.. We'll contact you and talk you through the next steps. 
Questions about our services?
Which service is right for me?
For any installation, configuration or just basic setup of a new system, select Installation & Configuration. Then simply choose which sector best describes you.
Small Business Services and Primary Care Services are designed for smaller organisations with basic requirements
Enterprise Services and Healthcare Services are designed for large organisations requiring detailed planning and central software management.
I need support. What is available?
Experience technical support the way it should be; Professional, Efficient and Effective.
Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.
- Full Software Support
- Hardware Protection
- Technical Updates
- Scheduled System Checks
- UK Based Support
Do you have a Service Level Agreement (SLA)?
Yes, We have two SLA's one for each level of support we provide. Read more...
- Standard Professional
- Platinum Support Assurance
Tell me more about Platinum Support Assurance
What's included?
- Full UK based telephone and e-mail support with case management
- Remote assistance technologies
- Hardware support included
- Full access to our dedicated technical support website
- Subscription to technical news feed
- Status call from an engineer ensuring system health every 2 months.
- Automatic notification of software updates and access to pre-release versions
- Disaster Recover assistance
- Migration assistance
- Direct Manufacturer support
What is not included?
- Accidental damage
- Lost / stolen product
- Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).
- Lost / forgotten Passwords / PIN's and License Keys
- The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.
- Data Recovery of lost damaged audio files.
- Onsite assistance
What does it cost?
- £50 / user / annum + VAT
What are the payment options?
We accept:
- Debit / credit cards
- Cheques
- Bank transfer.
How do I order a service?
Select "Request Service Now" from below.. We'll contact you to conduct a short system survey and talk you through the next steps.
