Product Training Program
A range of training courses to suit every requirement.
Training in a fundamental component of any installation. Olympus recommend participation in at least one of our training programs ensuring users and administrators are all fully aware of the features available within the system. The end to end training service ensures you leverage the maximum return from the systems capabilities, resulting in a highly efficient workflow and substantial cost saving productivity.
Available Programs
- IT Admin Course
- Train the Trainer
- User: Author
- User: Typist
- Feature Overview: For users already familiar with a previous release of Olympus software, we are able to offer individual users with a one hour feature overview. This is ideal if you are migrating from DSS Player Pro Release 4 or upgrading from DSS Player Standard.
Program Location Options
- Off-site 1 day training at our fully equipped Technical Suite
- On-site training at your premises
- Remote Session
Prerequisites
Delegates of the IT Admin / Train the Trainer program should have a basic knowledge of
- Microsoft Windows Server platforms including
- User creation and management within Active Directory (AD)
- Group Policy Objects (GPO)
- Organisational Units (OU)
Delegates of the User program(s) must have a basic knowledge of:
- Navigating Microsoft Windows
- Microsoft Office and E-mail applications
(Maximum of 6 delegates per session).
What does it cost?
IT Admin Course / Train the Trainer*
All prices are per delegate
*IT Admin and Train the Trainer courses only held at our premises due to system requirements.
Author / Typist
All prices are per delegate
Feature Overview (1 Hour)
All prices are per delegate
What do I do next?
Select "Request Service Now" from below.. We'll contact you and talk you through the next steps. 
Questions about our services?
Which service is right for me?
For any installation, configuration or just basic setup of a new system, select Installation & Configuration. Then simply choose which sector best describes you.
Small Business Services and Primary Care Services are designed for smaller organisations with basic requirements
Enterprise Services and Healthcare Services are designed for large organisations requiring detailed planning and central software management.
I need support. What is available?
Experience technical support the way it should be; Professional, Efficient and Effective.
Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.
- Full Software Support
- Hardware Protection
- Technical Updates
- Scheduled System Checks
- UK Based Support
Do you have a Service Level Agreement (SLA)?
Yes, We have two SLA's one for each level of support we provide. Read more...
- Standard Professional
- Platinum Support Assurance
Tell me more about Platinum Support Assurance
What's included?
- Full UK based telephone and e-mail support with case management
- Remote assistance technologies
- Hardware support included
- Full access to our dedicated technical support website
- Subscription to technical news feed
- Status call from an engineer ensuring system health every 2 months.
- Automatic notification of software updates and access to pre-release versions
- Disaster Recover assistance
- Migration assistance
- Direct Manufacturer support
What is not included?
- Accidental damage
- Lost / stolen product
- Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).
- Lost / forgotten Passwords / PIN's and License Keys
- The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.
- Data Recovery of lost damaged audio files.
- Onsite assistance
What does it cost?
- £50 / user / annum + VAT
What are the payment options?
We accept:
- Debit / credit cards
- Cheques
- Bank transfer.
How do I order a service?
Select "Request Service Now" from below.. We'll contact you to conduct a short system survey and talk you through the next steps.
