30 Day Product Evaluation
Fully functional software and hardware trial.
A product trial allows you to try fully functional software and hardware in your environment for up to 30 days free of charge. This will allow your potential users to get hands on with the product and your IT team / administrators to become fully aware of the systems capabilities before committing to purchase. Prior to any trial we will complete a short check list with you to ascertain suitability within your environment.
The trial kit includes everything you need to get going
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Professional dictation devices
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Transcription kit comprising of foot control and headset
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All leads and docking stations
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Simple installation wizard
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Quick start guide
In addition, engineers are always just a phone call away to assist you with anything you need.
How does it work?
- After you have requested the service (see below), Olympus will contact you within 48 hours
- A trial kit will be despatched to you
- Use the supplied wizard software to get you started
- We will contact you towards the end of the trial
- Return the kit after the 30 days.
What do I do next?
Select "Request Service Now" from below.. We'll contact you and talk you through the next steps. 
Questions about our services?
Which service is right for me?
For any installation, configuration or just basic setup of a new system, select Installation & Configuration. Then simply choose which sector best describes you.
Small Business Services and Primary Care Services are designed for smaller organisations with basic requirements
Enterprise Services and Healthcare Services are designed for large organisations requiring detailed planning and central software management.
I need support. What is available?
Experience technical support the way it should be; Professional, Efficient and Effective.
Platinum Support Assurance is a product that protects your Olympus dictation system. Highly trained, knowledgeable engineers are always on-hand to help.
- Full Software Support
- Hardware Protection
- Technical Updates
- Scheduled System Checks
- UK Based Support
Do you have a Service Level Agreement (SLA)?
Yes, We have two SLA's one for each level of support we provide. Read more...
- Standard Professional
- Platinum Support Assurance
Tell me more about Platinum Support Assurance
What's included?
- Full UK based telephone and e-mail support with case management
- Remote assistance technologies
- Hardware support included
- Full access to our dedicated technical support website
- Subscription to technical news feed
- Status call from an engineer ensuring system health every 2 months.
- Automatic notification of software updates and access to pre-release versions
- Disaster Recover assistance
- Migration assistance
- Direct Manufacturer support
What is not included?
- Accidental damage
- Lost / stolen product
- Consumables (Consumable outside their own warranty (e.g. Batteries, Headsets etc)).
- Lost / forgotten Passwords / PIN's and License Keys
- The unlocking of devices due to lost / forgotten security credentials (passwords / PIN) will required a Device Factory Reset (DFR). This service is not covered by manufacturer warranty and is charged at a standard rate of £25 + VAT.
- Data Recovery of lost damaged audio files.
- Onsite assistance
What does it cost?
- £50 / user / annum + VAT
What are the payment options?
We accept:
- Debit / credit cards
- Cheques
- Bank transfer.
How do I order a service?
Select "Request Service Now" from below.. We'll contact you to conduct a short system survey and talk you through the next steps.
